Robert's journey with technology began in the early 1980s in the US Army, and he's been passionate about it ever since. His interest in VoIP sparked around 2004 with the Asterisk at Home project. He became involved with FreePBX when it evolved from AMP and has used it continuously while holding several different positions in the VoIP industry. Today, Robert is the Senior VoIP Engineer at Tekmetric, where he helps bring telephony services to their Shop Management software for independent automotive repair shops.

Presentations

23x

Using AI for natural language configuration of FreePBX

Robert will demonstrate how they used the Claude API to create a natural language interface for simple FreePBX configuration requests as proof of concept (POC). He will also discuss plans to expand this functionality for the Tekmetric Phones service, with the goal of reducing the workload on support staff.

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