Jeff LaCoursiere is the CTO of StratusTalk, a whitelbel hosted PBX platform offering services in the US and Caribbean. Jeff has 30+ years of telecom experience, mostly contracting to large tier one companies for core network architecture. StratusTalk started as a side project in the US Virgin Islands, and has grown over twenty years to service thousands of phones for a large number of whitelabel resellers. Jeff has dabbled in AI since long before LLMs, having taken a stab at beating the dog track in the early naughts with a custom backprop algorithm. With the incredible tools available today, expect a flood of agent implementations and innovations from our team.

Presentations

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Design and implementation of a real-time telephony AI receptionist

Disappointed by per-minute pricing and the risks of sending HIPAA data to public APIs, StratusTalk decided to build their own AI receptionist. By embedding the agent directly into their Asterisk/FreePBX offering, they gave it the same tools a human receptionist uses: call transfers, intercom, outbound dialing, and more.  In this talk, Jeff will walk you through their design decisions, their Kubernetes-based solution, and show you live demos of it in action.

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