The path to operational maturity: How to become a change agent and break down dev/ops silos
The bottom line is this: customers pay for uptime, and companies pay for downtime. While the emergence of cloud computing and microservices have advanced the pace at which we can deliver innovation and value, they've also added much complexity. Tool and knowledge sprawl hinders visibility, context, and actionability, exacerbating the silos between dev and ops. In this talk, Operations Leader Ryan Taylor (ex-Hulu, VP of Customer Success & Solutions Engineering at Transposit) discusses the stages of operational maturity, strategies to move from reactive to self-healing, and real-world advice on becoming a change agent at your org to drive operational excellence.
In this talk, Ryan Taylor will share:
The stages of operational maturity
Strategies to move from reactive to self-healing
Real-world advice on how to implement tools, processes, and organizational structures to drive operational excellence
How to take small, meaningful steps to help your organization move toward operational maturity
Ryan Taylor shares his experience to provide best practices and guidance on driving operational maturity. Seeing a massive opportunity to mature operations at Hulu, Ryan Taylor formed a team to create a platform to revolutionize their operations. Ryan believes moving from reactive to self-healing takes technological and cultural shifts. To make this shift, teams must understand how to automate processes, enhance cross-team collaboration, ensure continuous feedback loops, and balance engineering skill sets with self-service.
In many organizations, this requires a change agent -- someone willing to take the first step. Even when these changes are not being mandated from the top, there is plenty that people can do to make changes from the bottom. Having been the change agent himself and seeing massive results, Ryan will share how to start or continue the journey toward operational maturity and how to take each step incrementally and collaboratively.
In this talk, Ryan will share his first-hand experience in working across teams to create shared goals, adopt new technologies, and create a culture of improvement.
Slides are available via this link.