How to Train Your Customers

Audience:
Topic:

There have always been Support horror stories about customers who drive Support staff insane. What if there was a way, though, to turn those problem children into promoters of your service? In this talk we will identify some of the common personalities that are encountered in Support and tips on how to turn them in your favor!

Room:
Ballroom G
Time:
Sunday, March 8, 2020 - 13:30 to 14:30