VICIdial is an enterprise class, open source, contact center suite in use by many large contact centers around the world. It has over fourteen thousand(14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty five thousand(25,000) times in the last year alone. VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or transferred calls coming from other VICIdial agents as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen(16) different languages, with options to make your own translations as well.