February 22-24, 2013
Hilton Los Angeles International Airport
In the world of Ubuntu, there are many places to get help that are not always looked at, or are not fully utilized. In this talk I will go over the many ways that people can get help for their Ubuntu machine and make sure they are always running as best as they can. Many people get help for their ubuntu computer in a way they originally found when they started using Ubuntu; however, there are many other ways for people to get help than the method they are currently using. By finding different methods to get their issue solved, they can not only get more help, but they can also make sure that they are getting the right help from the right place. One place where help is available might be better suited for a certain issue or problem, whereas a completely different issue would not work well with a topic such as this.
Some people might find that the forums are much better for troubleshooting an issue then reading documentation and visa-versa. Others will like AskUbuntu. However all these sites are still better suited for some types of support compared to others. If you are part of a Lo-Co, then you will have the opportunity to attend such events as Ubuntu hours, where you can get face to face interaction and hands-on help. Another great benefit of a Lo-Co is the mailing list that comes along with one. The nice thing about a Lo-Co mailing list is you probably know these people in real life and can make it easier to interact with people online. People can also use the great item of wonderful support known as IRC. Here you can spend hours with someone in real time troubleshooting your machine and going over how to make your machine run as good as it can. Next I will demo all of these sites and how to use them, the benefits of each one, and what they might offer that others might not. After all these have been demoed, I will showcase a few books I have found to use and pass them around for all to see and hold. I will be taking questions as well all throughout the talk.